Kidadl Privacy & Cookie Policy

Kidadl takes your privacy very seriously and we want you to be confident that the information you give us when using Kidadl is safe and secure. This Privacy & Cookie Policy (together with our terms of use and any other documents referred to it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Kidadl Limited (08936944) is the data controller in relation to the processing of the personal information that you provide to us when you use our Service. Its registered address is The Stable Yard, Vicarage Road, Stony Stratford, Milton Keynes, Buckinghamshire, England, MK11 1BN.

If you have any queries relating to our use of your personal information, if you want to contact our data administration team or if you have any other related data protection questions, please contact our data administration team at [email protected].

1. Information we collect

Kidadl collects and processes the following information about you:  

I.            Personal information including name, postcode, email address, city, ages of your children, gender of children, phone numbers. Information regarding your interests, device you are using, Facebook ID and Facebook photo for users. For businesses  name, job title, postcode, address, email, telephone number.This information is collected in the following ways:

  • By filling in your information on Kidadl
  • By providing the information to us either by phone, email or mail.
  • By engaging with us across Kidadl’s social media channels.

 II.            Kidadl also collects information regarding your activity on our Website and our App which includes but is not limited to:

  • Analytical data regarding your location
  • IP address
  • Browser/Device type
  • Details of any transactions you make on our website or app
  • How you use Service

At Kidadl we do not save any information with regards to credit card transactions made on our Website or App, this information is transmitted securely for processing by our third-party payment processor.

2. Where we keep your data

Your data is stored and processed in the UK and Ireland. It may also be processed by staff operating outside the EEA who work for us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Due care is taken when processing your personal data with a number of security measures in place to protect your information.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3. How we process your information?

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer/ mobile device
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or we feel that there is a legitimate business reason to do so.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

4. Who we share your information with

Kidadl does not share your personal information with any third parties other than those who are sub processing our data or who require your details to fulfill your ticket purchase. All third party sub processors are vetted and checked before any information is sent to them, these third-party applications only store your data for as long as it takes to be processed by them, they do not share this information with any other party at any time.

5. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Kidadl Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Kidadl, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. How long do we keep your personal data?

Unless a longer retention period is required or permitted by law, Kidadl will store your information for as long as you are a customer of Kidadl, or until you request it is deleted.

Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes. If you no longer wish to hear from us please contact us at [email protected]

7. Legal basis for processing your data

At Kidadl we rely on consent to process your personal data. We do this when you sign up for our newsletter and when you log-in to Kidadl.

Where we have been unable to confirm your consent, we may contact you on the grounds of legitimate business interests, this means we will only contact you with relevant information with regard to your business sector.

If you choose to withdraw or provide your consent at any time this will overwrite any legitimate business interests Kidadl may hold for your information. You can withdraw your consent at any time by emailing [email protected]

If you choose to withdraw or provide your consent at any time this will overwrite any legitimate business interests Kidadl may hold for your information. You can withdraw your consent at any time by emailing [email protected]

8. What are your rights?

You have the following rights:


In some cases, it may be necessary to contact you if you have withdrawn your consent. These scenarios are listed below:

  • You have an outstanding balance with Kidadl.
  • You have a contractual obligation with Kidadl.
  • We need to contact you to deliver a service you have paid for.
  • For legal reasons.


The right to be informed.

Individuals have the right to be informed about the collection and use of their personal data. This Privacy & Cookie Policy fulfils that requirement.

The right of access.

You can request your data from Kidadl at any time please forward your request to [email protected]

The right to rectification.

If your data is incorrect please let us know and we will update accordingly.

The right to erasure.

You can request this at any time by emailing your request to [email protected]

The right to restrict processing

by emailing your request to [email protected]

The right to data portability.

You can request your data be transferred to yourself or a third party by contacting [email protected]

The right to object.

You have the right to opt-out of any marketing communications that we may wish to send you at any time by using the 'opt out' link contained in our marketing emails.

If you're not satisfied with the way any complaint you make in relation to your personal data is handled by us then you can lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at

9. Contact us

If you have any queries relating to our use of your personal data or any other related data protection questions, please contact us at [email protected].

10. Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that there may be advertisers on our site who may also use cookies, over which we have no control.

11. Changes to this privacy & cookie policy

This Privacy & Cookie Policy is effective from 3rd April 2019. From time to time, we may make changes to this Privacy Policy to reflect any changes to our privacy practices in accordance with changes in law, best practice or website enhancements. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Common ID Cookie

This site uses cookies and similar tracking technologies such as the Common ID cookie to provide its services. Cookies are important devices for measuring advertising effectiveness and ensuring a robust online advertising industry. The Common ID cookie stores a unique user id in the first party domain and is accessible to our ad partners. This simple ID that can be utilized to improve user matching, especially for delivering ads to iOS and MacOS browsers. Users can opt out of the Common ID tracking cookie by clicking here.

Advertising Privacy Settings

FOR EU USERS ONLY: When you use our site, pre-selected companies may access and use certain information on your device and about your interests to serve ads or personalized content. You may revisit or change consent-choices at any time by clicking here.

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